Welcome to
InSafeHands
Home Care

We’re proud to provide trusted home care services across Nantwich and Crewe.

As part of the Lipa Care family since November 2023, we continue our mission to deliver quality care with heart, respect, and professionalism.

Group photo of eight smiling Astar Homecare team members in turquoise uniforms, standing together outdoors in a garden setting.

Who Are We

Caring for people is what we do – with empathy, experience, and heart. We’re proud to support individuals and families across Cheshire and Shropshire.

Our Story

InSafeHands was established in 2009 by its founder, Rachel Wright, a registered nurse and respected Chair of Trustees at her local hospital. Rachel saw the need for a more personalised and attentive level of care that would prioritise the individual needs of each client at the heart of the service.

What We Stand For

At InSafeHands, we believe great care is personal. Our dedicated team tailors every service to each individual’s needs – because no two people are the same. We invest in ongoing training and development to ensure our staff are always equipped to provide the very best support.

Recognised for Excellence

We’re honoured to have been named as the finalist of the Year 2025 at the prestigious Great British Care Awards. This recognition reflects our commitment not only to excellent care, but also to creating a supportive and rewarding workplace for our team.

Looking Ahead

As we grow, our mission stays the same: to reach more people with the care they deserve. We’re always on the lookout for passionate individuals who want to make a difference – offering opportunities for personal growth, professional development, and meaningful work in a values-driven team.

Our Promise to You

For us, care is about more than just tasks – it’s about people. We build real relationships with our clients and aim to be the leading community-based care provider in Cheshire and Shropshire. With experienced leadership and a commitment to quality, we’re here to help you live well and feel supported every step of the way.

Get care at home Become a team member

What we do?

We offer the support, empowerment and encouragement to live life as comfortably and independently as possible in your own home.

Astar Homecare carer holding hands with an elderly woman, offering personal care and compassionate support at home.

End of Life
‍‍Care

We believe people have the right to choose where they wish to spend the last days of their lives with family close by.

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Astar Homecare dementia care: smiling caregiver supporting an elderly woman with dementia at home

Dementia
Care

Dementia care and support helps you to have the support needed to carry on living in the place you know and love, your own home.

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Astar Homecare carer supporting an elderly man in bed, delivering expert complex care with dignity and respect.

Complex
Care

Respite care breaks are an opportunity for carers to take a holiday or simply spend some time looking after their own needs.

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Astar Homecare carer comforting an elderly woman in bed, offering compassionate palliative care during end-of-life support.

Palliative
Care

Let InSafeHands Homecare support your needs to relearn the skills required to keep your loved ones safe and independent at home.

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Astar Homecare reablement care: caregiver helping an elderly couple stand together with nurse support

Reablement
Care

We believe people have the right to choose where they wish to spend the last days of their lives with family close by.

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Real care.
From real people
More services

Let’s talk

Need care for yourself or a loved one? We’re here to help.
Before we provide any care at home, we like to meet each individual and family/friends for a full person-centred consultation.


Get in touch with us – our friendly advisors are ready to listen, answer your questions, and guide you through the process with warmth and understanding.

At InSafeHands Homecare, your comfort and peace of mind come first. Let’s start the conversation and see how we can make life easier for you.

Skilled Hands, Warm Hearts

Our team of home carers, all directly employed by us, are trained in the classroom, beyond industry standards to understand the complex needs of our individuals.

Two Astar Homecare carers sharing a joyful outdoor moment with a client at a café table with coffee.
Two smiling Astar Homecare carers posing for a cheerful indoor photo in teal uniforms with rainbow lanyards.
Astar Homecare carer proudly holding a regional Great British Care Award trophy in a kitchen environment.
Astar Homecare carer enjoying a coffee with a male client at a café table by the window.
Four Astar Homecare carers wearing uniforms and aprons, smiling while working in a client’s home.
Carer with colourful face paint hugging a smiling male client during a cheerful Astar Homecare event.
Two Astar Homecare carers smiling with an elderly male client outdoors in the sunshine.

Recognitions & Partnerships

Our Awards

  • Local business awards

  • Care industry awards

  • Employee excellence recognition

  • Innovation awards, etc.

Our Accreditations & Partnerships

  • CQC (Care Quality Commission) – Regulator

  • ICO (Information Commissioner’s Office) – Data protection registration

  • Skills for Care – Workforce development partnership

  • Advantage – Local support or funding body

  • Shropshire Partners in Care – Local care association

Testimonials

What you say about us

Get care at home

"InSafeHands team are just amazing - words cannot describe how wonderful they are with our mum - nothing was too much trouble and they always had a smile on their faces and time to chat to mum. I was very impressed with the standard of care delivered and the professionalism of all the staff - a big thank you to all the team"

Jeanette (client's daughter)

"InSafeHands are the best and only care company I would want to have! They give me a tailored to my needs support package and all the staff, carers, managers etc. are very professional and caring.”

SM (Client)

“Exceptional staff & Managers. The care and compassion given to my husband is fantastic. He is only in his early 50’s but disabled and can’t speak, they communicate with him, encouraging and motivating him to do as much for himself as possible. They follow an extensive programme of exercise and movement with him daily. It’s lovely to hear him laugh and the staff have really got to know him as a person. They always go above and beyond, nothing is ever too much trouble. They are as their name states InSafeHands.”

SJ (Client’s wife)

Extremely professional and friendly service that went above and beyond my needs

JH (Client)

“InSafeHands began their care for me 16 months ago after a short hospital stay- They started with only a days’ notice and have been totally reliable, arriving promptly to time every morning . All of the caring staff are cheerful, caring, and very professional in their work, nothing is too much trouble and they note everything necessary in a log book. Every day I know who to expect as I get a rota with pictures and I really look forward to their visits, meaning a good happy start to each day.”

RH (Client)

Team testimonials

Become a team member

“I had never worked in care before. I started with InSafeHands and it’s been ace. My first call I honestly thought how do these girls do this so easily and remember each individual’s needs. Every staff member I have worked with knows their job inside out and they work to each individuals’ needs with the professional side for the job but also the friendly, fun side to keep the individuals laughing and happy. If you’re out on your own, you are never alone. Someone is always there to help when needed. What a fab team”

“Since working with InSafeHands my confidence has grown as well as my knowledge! Care is not an easy job by far but this really is the best team around and that makes the job ten times easier working with people who actually care about caring!”

Ellie

“I have worked within the care sector for 9 years and never worked for a company who care so much about their staff and individuals as InSafeHands do!”

Jodie

“I’ve just started with InSafeHands and it’s been the most amazing time the support you get from every single member of the InSafeHands team is the best I’ve had the best training from InSafeHands and certificates I never thought I would achieve I’m so happy in my new role it’s truly is a honour to work for InSafeHands I love my job”

Samantha Locke

“InSafeHands is the best company I have ever worked for; The bosses are just awesome and the team and managers "love my job“

“I have worked for InSafeHands now for 4.5 years now and it’s just the best in all aspects from great Bosses and great team...and can't forget the lovely people we look after too”

FAQ’s

Support at home with your tailored care package,
the personal and award winning InSafeHands care service FAQ’s.

InSafeHands Homecare is offering a brighter alternative. It is our strong belief support at home allows you to retain your sense of independence and dignity in your own home which is so important to us all. Even something as little as being able to stay with a pet, around neighbours, friends and family, can be so good for your wellbeing. You can have one to one specialist care whilst in your familiar and relaxed surroundings.

Like all other care agencies we are regulated by the care quality commission and we’re rated Good.

It’s so important for us to get everything right for you. Our management team work very hard to find the right people who are dedicated and committed to you. We work hard to match carers with individuals according to ability, interests, hobbies, and experiences. We continually assess and monitor our services and would easily identify if something wasn’t working and we would find you an alternative carer.

Your carer can do as little or as much as YOU decide. We offer many things including:

  • Independence
  • One to one bespoke care
  • Companionship
  • Specialist Care
  • Ability to stay in your own home

Whether it is light house duties or intense personal care or anything in-between we can help. The most important thing is making sure YOU are happy and it’s right for YOU

We strive to be the best we can be and we understand the importance of finding the right person for you or your loved one. We are regulated by the Care Quality Commission and we have been rated Good. We are members of Shropshire Partners in Care, Skills for Care and ICO. InSafeHands has been helping to people over 15 years and were the finalist in 2025 at the Great British Care Awards.

  • Assisting with all aspects of personal hygiene washing, dressing, shaving, showering, toileting, incontinence.
  • Assisting with mobility/ getting up/ supporting to bed
  • Preparing meals and drinks
  • Prompting for medication when it is due or assisting where required
  • Assisting with all domestic household chores for example, bed changing and making, washing clothes, ironing, cleaning and tidying (these tasks can be on a regular basis or by arrangement i.e. spring clean).
  • We can go shopping, collect list beforehand, put away afterwards. You can be escorted to be assisted with your shopping or have your shopping brought for you
  • Assisting with pet care, feeding, walking etc.
  • Escort to appointments, clubs, religious venues.
  • We can provide respite services for when carers and their families require a break.
  • We provide carers who can stay overnight. This can either be on a ‘sleeper night’ basis, where the Carer expects a reasonable night’s sleep but is on hand for emergencies, or a ‘waking night’ where the Carer is on duty throughout the night.
  • Social calls & assistance with appointments.

We can do whatever suits you. We understand everybody is different and has different needs and we love this.

With your input, we will devise a detailed plan for each individual which, as well as setting out the person-centred plan of care and support to be delivered, also shows the weekly costs. Many people will be entitled to assistance with the cost of their care either by controlling your own budget through direct payments or from their local Social Services office and other Government grants. Please ask and we will advise you accordingly. Our hourly rate is from £35.00 per hour with a minimum of one hour per day.

We carry out regular reviews and audits to ensure we are providing you with an effective, good service. We want to be as flexible as possible to meet your needs. We understand that people’s care and support needs may change frequently and we do our utmost to keep updated with any changes. We are always pleased to hear from our customers and members of the immediate family about ways the service can be delivered most effectively. We love feedback and always strive to be the best we can be.

Payment terms will be agreed with you on commencement of contract. If you wish to pay by standing order (to save you having to remember to write out a cheque) just let us know.

Contact us

InSafeHands Homecare Would Love to Help You. Say Hello!

For many people, care and support at home is a wonderful, welcome alternative to residential care. Our specialist home care service provides one-to-one support tailored to suit you, and in many cases is financially more beneficial.

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Call us:

01270 626020