Advice & Info | In Safe Hands

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Advice & Information

There are certain things we know about the aging process. First, we know that as we get older, every day can be a little more challenging, both physically and mentally. We also know that for families, the care journey can sometimes be difficult to navigate, with seemingly complex issues to resolve which may at first seem daunting.

But with the right help and support, that journey can be a richly rewarding one for you and your loved ones. At every stage, we’re here to guide you, with helpful advice which will ensure the care you receive, is the right care for you. You’ll find most of the answers you need in our FAQs.

Plus, you can also connect with a friendly member of your InSafeHands team.

Frequently Asked Questions

  • Will I have the same person every day?

    We endeavour to keep the number of carers you have to a minimum but to avoid new workers having to start from scratch when regular carers are away we do like to have a few workers familiar with your requirements.

    After every visit the Care Collaborator will write the details of what he/she has carried out during the visit in the Care Record (which stays in the customer’s house). We use Electronic Call Monitoring so carers register in and out at each call. Please let us know if you wish them to use a signing in/out sheet in addition to this. If you are unhappy with the level of service provided, please don’t hesitate to contact our office where your concern will be dealt with swiftly.

  • How much does the service cost and can I get any help with the fees?

    With your input we will devise a detailed plan for each client which, as well as setting out the plan of care to be delivered, also shows the weekly costs. Many people will be entitled to assistance with the cost of their care either by controlling your own budget through Direct Payments or from their local Social Services office and other Government grants. Please ask and we will advise you accordingly.

  • How do I pay for my care?

    Payment terms will be agreed with clients on commencement of contract. All prices are inclusive of VAT. If you wish to pay by standing order (to save you having to remember to write out a cheque) just let us know.

  • What if I don’t like it or want to make changes?

    We carry out care reviews on a regular basis to ensure that we remain as flexible as possible to meet your needs. We understand that people’s care needs may change frequently and do our utmost that we keep pace with these changes. We are always pleased to hear from members of the immediate family about ways the service can be delivered most effectively.

  • What tasks will my Care Collaborator carry out?

    Care Collaborator’s will undertake almost anything you want them to. On an initial meeting an agreed plan of daily and weekly routines and tasks will be set up with you which prevent misunderstandings. The Care Collaborator’s will use the agreed plans to base the daily activities on. All of our Care Collaborators are trained in all aspects of care as well as being experienced in ‘domestic duties’

  • What will my Care Collaborator NOT do?

    Once InSafeHands have established precisely what you require on each visit we will work with the care plan to ensure your needs are met. We are unable to give injections or change sterile dressings and we will prompt medication taking but are not legally allowed to administer medication. We cannot carry out tasks which are likely to cause risk to either the person we provide care to or to our employees which is why we politely request that if any different tasks are needed please discuss with our office team first so that tasks can be assessed appropriately. Your Care Collaborator is there to help and care for you. We do not therefore normally cook or cater for guests. If there is anything outside your normal routine which you would like us to undertake, please give the InSafeHands office a ring and we will endeavour to get it sorted out for you.